Monday, Sept. 2, is Labor Day. Our lab and all support services will be closed. Kit orders placed on Sept. 2 will be sent on Sept. 3, and all in-transit patient samples will be held by the carrier and received on Sept. 3. If you need assistance, please leave a message at 888-729-1206 or Support@GeneDx.com and we will respond when we return on Sept. 3.
The GeneDx Provider Portal delivers a fast, efficient, secure, and HIPAA-compliant way for healthcare providers to order tests and access their patients’ test reports.
Video walkthrough: Creating a GeneDx portal account
Video walkthrough: Placing an order via the GeneDx portal
Most insurance companies require documentation to establish medical necessity for genetic testing. Additionally, GeneDx requires that same information to initiate exome and genome testing.
Documentation with the following information must be submitted with an exome or genome order:
GeneDx offers customizable templates to help you establish medical necessity for exome and genome testing.
For tests orders being submitted to a patient’s insurance, submission of all relevant ICD-10 codes is critical to support the medical necessity of the test being ordered.
Click here to access a list of frequently used ICD-10 codes for neurodevelopmental disorders.
Proper and timely submission of DNA samples is key. Request collection kits through the Provider Portal when placing your order.
In addition to the easy-to-label collection tubes, the kits include:
For complete details, please visit the specimen requirements page.
The materials below offer additional resources that may be helpful as you become familiar with the GeneDx ordering process.
Downloadable guides
Videos
How to register for a portal account
How to place an order via the portal
Questions? Please reach out to our Client Services team at Support@GeneDx.com or 888-729-1206. We look forward to talking with you.
Ready to learn about results? Visit our accessing and understanding GeneDx results page.