Happy holidays! Please be advised that in-transit patient samples will be held by the carrier on Dec. 25 and received by our lab the next day. Kit orders placed on Dec. 25 will be sent on Dec. 26. Our genetic counseling services, client services, and billing services will be unavailable Dec. 24-25; please leave us a message at 888-729-1206 or support@genedx.com and we will respond when we return.
We’re here to help.
A genetic counselor is a healthcare professional who can help you better understand the genetic testing process and, after your results are available, what your testing revealed. They can also offer resources and support.
If you’re not already working with a genetic counselor, GeneDx offers comprehensive patient counseling services with a referral from your healthcare provider.
GeneDx’s patient counseling team and our independent partners offer:
*GeneDx manages referral to third party genetic counselors when required by insurance. Some insurance companies may mandate referral to an independent genetics professional, in which case the billing will be directed to the patient’s insurance.
Often, your existing healthcare provider can order your testing or provide a referral to a genetics expert. For times when that’s not an option, GeneDx has partnered with Genome Medical, a leading genetic counseling services company. This program connects families to telehealth providers who can discuss genetic testing and, if appropriate, order the test. See if the program is right for your child.
Our experienced Client Services team is available to answer any questions you or your healthcare provider may have. Call us directly at 888-729-1206, option 3, or email Support@GeneDx.com.
GeneDx supports education, promotes community, and fosters connections with patient advocacy organizations. Connect with resources here or contact us at Advocacy@GeneDx.com.
Patient Access Solutions
GeneDx is continually developing solutions aimed at increasing access to genetic testing.
Insurance Billing
Exome and genome testing are increasingly covered by insurance. Learn what to expect.
Looking for more on the testing process? The resources below offer additional information that can help.
Learn more about the benefits of exome and genome testing.
Learn more about how the exome and genome testing process works.
Exome has made a difference for many families. Here are their stories.
