Happy holidays! Please be advised that in-transit patient samples will be held by the carrier on Dec. 25 and received by our lab the next day. Kit orders placed on Dec. 25 will be sent on Dec. 26. Our genetic counseling services, client services, and billing services will be unavailable Dec. 24-25; please leave us a message at 888-729-1206 or support@genedx.com and we will respond when we return.

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What should I tell my patients if they have questions about billing? 

If your patient has questions about their GeneDx bill, please have them contact our Billing team at Billing@GeneDx.com or 888‑729‑1206. If they have questions about their insurance coverage and benefits, please direct them to contact their insurance provider directly.  
 
GeneDx offers a patient-friendly billing postcard with information on what to expect from the GeneDx commercial billing process, how to learn more about our Financial Assistance Program, and how to get in contact with our Billing team.