Happy holidays! Please be advised that in-transit patient samples will be held by the carrier on Dec. 25 and received by our lab the next day. Kit orders placed on Dec. 25 will be sent on Dec. 26. Our genetic counseling services, client services, and billing services will be unavailable Dec. 24-25; please leave us a message at 888-729-1206 or support@genedx.com and we will respond when we return.
Through observation of system-wide activities, Corporate Compliance advises GeneDx individuals and business affiliates on how to prevent, detect, report, and resolve matters of fraud, waste, threats, and abuse related to institutional policies and federal, state, and local laws and regulations.
Anyone can use the Helpline anonymously or confidentially to ask questions about the compliance program and/or to share information about an issue or concern related to any activity within GeneDx, including concerns related to equity, discrimination and bias. The Corporate Compliance Office investigates all Helpline concerns promptly and confidentially to the extent possible. Retaliation and/or intimidation against anyone who seeks advice, raises a concern or reports a compliance issue in good faith will not be tolerated. The Helpline is staffed by trained professionals who are available to help 24 hours a day, 7 days a week, including holidays. We will timely respond to inquiries, but in no event later than five (5) business days after receipt.
