Happy holidays! Please be advised that in-transit patient samples will be held by the carrier on Dec. 25 and received by our lab the next day. Kit orders placed on Dec. 25 will be sent on Dec. 26. Our genetic counseling services, client services, and billing services will be unavailable Dec. 24-25; please leave us a message at 888-729-1206 or support@genedx.com and we will respond when we return.
GeneDx’s 100+ genetics experts provide patient counseling services and clinical support for providers.
For patients tested at GeneDx, we offer comprehensive genetic counseling with licensed genetic counselors nationwide, ensuring compliance with state laws. We offer phone appointments with flexible scheduling options, including evening availability, as well as interpretation services and secure video conferencing as needed.
Enlisting the help of our patient counseling team couldn’t be easier.
Step 1
Referring provider will download and fill out the genetic counseling referral form.
Step 2
Provider sends the referral form, along with any relevant medical documents not already provided with the order, to Referral@GeneDx.com or via fax to 201-605-6582.
Step 3
The GeneDx patient counseling team will contact the patient to schedule an appointment. If we cannot reach the patient, we will inform the ordering provider.
Step 4
Following the appointment, a consultation overview is sent to the referring provider summarizing the discussion, plan, & recommendations.
Contact our patient counseling team at PatientCounseling@GeneDx.com or 833-436-3832.
When you have complex clinical questions, you need timely answers. Our dedicated team of genetic experts is here to help every step of the way.
Our licensed genetic counselors can assist with:
Contact our team at Support@GeneDx.com or by calling 888-729-1206, option 3, and ask to speak with a genetic counselor.
