Happy holidays! Please be advised that in-transit patient samples will be held by the carrier on Dec. 25 and received by our lab the next day. Kit orders placed on Dec. 25 will be sent on Dec. 26. Our genetic counseling services, client services, and billing services will be unavailable Dec. 24-25; please leave us a message at 888-729-1206 or support@genedx.com and we will respond when we return.

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How can I order and ship kits to patients and their relatives? 

DNA samples can be collected in-office, or you can mail cheek swab (buccal) collection kits to the home of your patients and their family members. 
 
To request that GeneDx send collection kits to your patients and their family members directly, simply include the request when placing an order via the GeneDx Provider Portal. You may also order kits on our supplies webpage or by emailing Support@GeneDx.com. Please note that kits cannot be sent to a P.O. box.