Happy holidays! Please be advised that in-transit patient samples will be held by the carrier on Dec. 25 and received by our lab the next day. Kit orders placed on Dec. 25 will be sent on Dec. 26. Our genetic counseling services, client services, and billing services will be unavailable Dec. 24-25; please leave us a message at 888-729-1206 or support@genedx.com and we will respond when we return.

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I never received the GeneDx at-home sample collection kit my healthcare provider ordered. What can I do now?

Please contact Client Services at 888-729-1206 or email Support@GeneDx.com.