Clinical What is genetic testing? What is an exome? What is a genome? Why is my provider recommending exome or genome testing? Why did my healthcare provider suggest testing family members, too? What are the possible test results? I have questions about my test results. Who should I contact?
Ordering Can I order a GeneDx test or specimen collection kit myself? Do you offer at-home blood collection services? My healthcare provider ordered a cheek swab (buccal) collection kit for me. How do I collect my sample? I never received the GeneDx at-home sample collection kit my healthcare provider ordered. What can I do now?
Billing How does billing work? What is the cost of GeneDx exome or genome testing? Can I pay my final bill online? Who should I contact if I have questions about billing? How do I dispute my bill?
Other/general How do I contact GeneDx with general questions? What can I expect during the genetic testing process? What is a genetic counselor? My health insurance requires genetic counseling. What should I do? How can I connect with other patients who have the same genetic test result? Where can I find resources related to my specific results or hear about possible research opportunities?
