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Provider Portal
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    Exome Sequencing
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    Genome Sequencing
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    Educational resource hub
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    Targeted Variant Testing
  • Patients
    Back
    Icon for What's an exome or genome?
    What's an exome or genome?
    Icon for How does it work?
    How does it work?
    Icon for What are my billing options?
    What are my billing options?
    Icon for How has testing helped others?
    How has testing helped others?
    Icon for Can you help me access testing?
    Can you help me access testing?
    Icon for Where do I pay my bill?
    Where do I pay my bill?
    Icon for What if I still have questions?
    What if I still have questions?
    Icon for How do I get support?
    How do I get support?
  • How to order
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    Test catalog
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    Forms
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    Specimen requirements
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    Genetic counseling services
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    Request supplies
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FAQs

Clinical

  • What is exome sequencing?
  • What is genome sequencing?
  • What are secondary findings?
  • Will exome or genome testing identify variants that are not associated with the reason for testing?
  • Why does GeneDx recommend trio testing (testing the patient plus two biological relatives, such as mother and father) for exome and genome sequencing?
  • Am I able to consult with a GeneDx geneticist or genetic counselor to discuss any pre- or post-ordering questions? 
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Ordering

  • How do I order a GeneDx test and what’s required?
  • Do you accept orders and specimens from outside the United States?
  • How should samples be stored until they are shipped to GeneDx? (Sample stability)
  • How long will it take to receive results?
  • Can I send a different relative if the parent(s) is unavailable for exome or genome sequencing?
  • How can I order and ship kits to patients and their relatives? 
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Billing

  • Is GeneDx Clinical Laboratory Improvement Amendments (CLIA) certified?
  • Is GeneDx College of American Pathologists (CAP) certified?
  • What is GeneDx’s National Provider Identifier (NPI) number?
  • What is GeneDx’s Tax Identification Number (Tax ID)?
  • What should providers know about GeneDx billing?
  • What is the cost of GeneDx exome or genome sequencing?
  • What should I tell my patients if they have questions about billing? 
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Other/general

  • How do I contact GeneDx with general questions?
  • Where can I get information about GeneDx’s privacy practices, including data sharing?
  • Do you accept specimens transferred from other laboratories and vice versa?
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