Happy holidays! Please be advised that in-transit patient samples will be held by the carrier on Dec. 25 and received by our lab the next day. Kit orders placed on Dec. 25 will be sent on Dec. 26. Our genetic counseling services, client services, and billing services will be unavailable Dec. 24-25; please leave us a message at 888-729-1206 or support@genedx.com and we will respond when we return.
With flexibility in how you receive results, we make it easy to fit GeneDx testing into your workflows. When your patient’s results are ready, you will receive a Provider Portal notification to view and download them from the Portal. Based on your reporting preferences, you can also receive an email alert or have the results faxed to you.
Genetic testing can deliver the following results:
Positive or diagnostic means we found a genetic change that’s known to cause symptoms or a specific genetic condition.
Negative or non-diagnostic means that no genetic changes were identified that explain your patient’s health condition, based on current knowledge. In this case, additional genetic testing or future reanalysis may be warranted.
Variant of uncertain significance (VUS) means we identified a genetic change but, based on the available scientific evidence and/or the provided clinical documentation or lack thereof, we cannot clearly determine whether the finding is related to your patient’s health condition at this time.
Genetic testing may also deliver the following types of results that are unrelated to the reason testing was ordered:
Secondary findings: For 2-3% of patients, testing also identifies genetic variants unrelated to the reason testing was ordered, but for which medical screening and/or treatments are available, as defined by The American College of Medical Genetics and Genomics (ACMG). These types of results are optional to receive. Learn more in our Secondary Findings guide.
Incidental findings: We may also share additional results if we find genetic changes not directly related to the reason testing was ordered, but that could impact medical care. These are separate from the genes that ACMG defines as “secondary findings.”
Have questions about your patients’ results? Our genetic experts can assist with results implementation and potential next steps.
Questions? Contact our Client Services team at Support@GeneDx.com or call 888-729-1206, option 3.
Looking to request medical records? Please contact our Customer Service team at 888-729-1206, option 3, or email Support@GeneDx.com to initiate a medical records request.
